We understand that you may have questions for us. If you do, the information below may help.

For all commonly asked questions we suggest you visit our FAQs page as this may help answer your questions in detail.

You may find the answer you're looking for in our most common questions:

What is Forever New's Returns Policy

When will my delivery arrive?

What do I do if an item is missing from my order?

How do I track my order?

How do I return an item I purchased online?

Alternatively,

To contact our friendly Customer Service Team, you can use our Contact Us page and receive a response within 24 hours.

You can also speak with one of our Live Chat Customer Service Specialists now by starting a chat with us at www.forevernew.com.au

Or,

Call us on the relevant Customer Service Number below depending on your location and one of our Customer Service Representatives will be able to assist you with all of Your Forever New enquiries.

*Please note: There may be a wait time for your call during peak trading periods.

• For calls made within Australia: 1300 720 687
• For calls made within New Zealand: 0800 100 635
• For calls made internationally: +61 3 5614 6000

Monday – Friday
9:00am – 5:00pm AEST              
(Excluding Public Holidays)

Forever New Clothing Pty Ltd
ABN 11 118 100 100
Level 1, Building 8
576 Swan Street
Richmond VIC 3121