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  1. Forever New NZ
  2. Returns and Exchanges
  3. Got a question about returns? We have got you covered.

Got a question about returns? We have got you covered.

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  • What is Forever New's Returns Policy?
  • How do I return or exchange an item(s) purchased online?
  • Can I return sale items?
  • What do I do if I’ve received an incorrect, damaged or faulty item?
  • In-store returns and exchanges
  • What do I do if an item is missing from my order?
  • Can I return items paid for using Laybuy?
  • How do I package and send my return?
  • Have you received my returned goods?
  • When will I receive my returns shipping label?
  • When will I receive my refund/exchange?
  • Can I return an item purchased online to a Forever New store?
  • Can I return an item purchased at a Forever New store online?
  • I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?
  • What if I received my item as a gift?
  • What if my item doesn’t fit, I change my mind or my item is faulty?

Forever New Help Centre
Forever New New Zealand
Forever New Australia
Forever New International

Forever New Clothing Pty Ltd
ABN 11 118 100 100
Botanicca Corporate Park
Building 8, Level 1
584 Swan Street
Burnley Victoria 3121
Australia